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Terms & Conditions

What’s Included?

  • All taxes + IVA (VAT)
  • The insurance is fully comprehensive with an excess. This excess is of a maximum of 600€ (1.000€ for over 75); only to be paid if the car is damaged and it is due to careless driving. All we ask is for the clients to be honest. We do not take a deposit or hold any amount on credit card, it is only in the case of damage that the excess must be paid. If the damage is under 600€ we will only charge the cost price. If damage is over 600€ you only pay maximum 600€. There is an option in UK to buy a policy (40-50 pounds) and it covers you for 1 year on all car hire excess covers. Please find the link: Questor Insurance or The Riverside Malta Insurance Agency for clients from outside the UK.
  • Free second additional driver.
  • Unlimited Kilometres.
  • Standard booster seats (18-36 Kgs) are free upon request.
  • Free Home Pick up Service in El Campello & surrounding areas.
  • Free 24 hour service at Alicante airport.

What’s Not Included?

  • Please note that flight arrivals and departures between 12 midnight and 7am carry a €20 surcharge.
  • Parking & Traffic fines. Traffic fines will also incur a 30€ administration fee.
  • Replacement keys.
  • Damage to tyres and wheels.
  • The hirer will pay all costs of repairing the damage to the vehicle if there is something left in the car and the car is broken into. The hirer is informed that any personal belongings left inside of the vehicle are not insured.
  • Incorrect fuel. It is responsibility of the hirer to make sure the correct fuel is deposited into the vehicle (i.e., putting diesel in a petrol car). In the event this happens, the hirer shall pay any costs incurred to repair the vehicle.
  • Isofix child seats (+20€ per seat for the duration of your rental):
    • Baby seats for children weighing between 0kg and 18kg.
    • High back booster seats for children weighing between 18kg and 36kg.

Fuel Policy

  • NO FUEL CHARGE All cars are to be returned with the same amount of fuel as on collection (FULL TO FULL).
  • All cars must be filled within 10km of the airport; anything more than 4€ will be charged. There is a Repsol petrol station in El Altet or a Galp one on the motorway (A7). If you have any problems with finding a petrol station, please contact us, we are more than happy to help.

Documents required when hiring

  • Valid driving license, passport and Visa or MasterCard for payment.

Accidents

  • In the event of an accident or breakdown involving your vehicle you must contact our office within 48 hours on either 0034 965 632 810 or 0034 647 930 736.
  • If the vehicle needs replacing, you will be provided with what is available.

Driving License

  • The minimum age to drive is TWENTY ONE with a minimum THREE YEARS experience.
  • There is no maximum age to hire a car as long as you provide a valid driving licence.

Payment

  • Payment is to be made ONLY by Visa or MasterCard upon arrival at Alicante Airport.
  • A non-refundable deposit of a 100€ is required to be paid on booking for the rental of 7 seater vehicles, which will later be deducted from the total price. This deposit is to be made via telephone by visa/mastercard to (+34) 96 563 28 10. Office hours: Mon-Fri 09.30-13.30, 16.00-18.00 & Sat 09.00-13.00

Cancellation policy

  •  There is NO cancellation fee as payment is to be made upon arrival at airport.

It is prohibited to take the car outside the mainland of Spain.

IT IS AN OFFENCE TO DRIVE WHILST UNDER THE INFLUENCE OF ALCOHOL OR DRUGS

  • The hirer shall take full responsibility to the total value of the vehicle in respect of the payment and any costs incurred, if it is found that the driver is involved in any kind of infraction or accident and is above the legal limits of the law.
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